Service
Service Spirit: Regard customers' time as more precious than gold!
Require customer service personnel to always consider users and promptly solve equipment problems. Relying on agency companies and offices throughout the country, a comprehensive after-sales service network is formed. The development, production, sales and other departments within the company prioritize meeting service needs, thereby ensuring the implementation of the service spirit.
Service tenet: Create value for customers!
Clearly define that users purchase products in pursuit of the benefits and value they bring. This requires customer service personnel to have comprehensive service capabilities, guiding users to master the abilities of use, maintenance, construction, repair, etc. through our services, in order to provide guarantees for users' work, generate benefits and value.
Service goal: customer-centered, implementing satisfactory service!
Focusing on customers, we provide customer training, technical consultation, and customer visits to make them feel that they have not only purchased a product, but also a complete and comprehensive set of services.
Service requirements: concise, multifaceted, proactive, and timely!
The eight character requirements for customer service personnel ensure that they proactively contact customers, rush to the site with fast speed and optimal channels, implement comprehensive, timely, and efficient services, and win time and create benefits for users. The content of service requirements is an interpretation of the service spirit, purpose, slogan, and goal.